MJWatch Return Policy and Shipping Risk Policy
All goods do not provide trial service. Once the package is opened, it will not be returned & refund for non-quality reasons.
Due to personal reasons for the damage, such as self-modifying size, improper custody not returned;
Unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation lead to the quality of the goods are not returned;
If the customer does not comply with the return policy of MJWatch, like sending back the watch unauthorized, MJWatch does not take the responsibility of re-delivery and refund. MJWatch has the right to dispose of the goods.
Photos and information just for reference only, due to shooting lights and chromatic aberration, there is a slight discrepancy between the image of the products and the actual products. Please prevail in kind.
Goods signed for more than 48 hours , we do not provide return service.
If you would like to return the goods, please first contact our customer service team at [email protected] to get a Return Merchandise Authorization (RMA) number. The returned product must be in a good package (including package fill and packing box). You can re-use the packaging material that MJWatch ships. Please put enough filler to avoid the clattering sound inside the package or small items scattered in the package.
Once we receive the item you returned, our team will first inspect the condition of the item before processing your return (or exchange). It will take at least fourteen (14) business days from the date of receiving your item. Afterwards, we will send an email to notify you that your return has been processed.
Please note that you will be responsible for all return shipping and insurance charges. For your convenience, we’d recommend using a trackable method to mail your return.
Due to improper handling of the return goods, resulting in damage and loss of goods, buyers need to take the responsibility and the risks. MJWatch will not make any compensation.
Please keep the original box or bag, with accessories, labels, manuals, etc., invoice, delivery courier with the goods returned. Missing invoices, receipt courier or packaging damaged / lost, we will not process the returns / refund.
If you purchase products directly from our store , it is not applicable to the above exchange policy.
Regarding the above returned goods and shipping policies, MJWatch reserves the right to make any changes without giving any written notice.
Please return the product, the original box and package, accessories and gift etc. to our address address. Returns will not be accepted if the products have been used or damaged.